Faq’s - Biscuit Production Line Experts - New Neat Machine

All our products come with a 1-year comprehensive guarantee. We stand behind our quality and ensure your investment is protected.

Absolutely. We offer on-site overseas installation and commissioning.

Typically, a full production line requires 7 days to set up. The customer is responsible for travel-related expenses (visa, airfare, accommodation) and a technician service fee of $100 per person per day.

Quality is our priority. Every production step is inspected by our QC department. Before shipping, we will send you detailed photos and videos of your machine. You are also welcome to arrange a third-party inspection at our facility in China.

Yes, we are a high-tech enterprise capable of providing OEM services. Whether it's a specific mold design or a full production line adjustment, we can provide a tailored solution based on your requirements.

Single Machines: ~15 working days. Small/Medium Lines: 20–30 working days. Full Automatic Lines: 30–60 working days (after deposit receipt).

We use a multi-layer protection system: Internal desiccant to prevent moisture. 6mm shock-absorbing cystosepiment and thermal shrink film. Reinforced wooden crates with steel strapping for maximum security during container loading.

Our MOQ is just 1 set, making it accessible for both small businesses and large industrial plants.

Please [Contact Us] directly. We respond to all inquiries within 24 hours and offer competitive pricing based on your specific configuration and order volume.