All our products come with a 1-year comprehensive guarantee. We stand behind our quality and ensure your investment is protected.
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Faq’s - Biscuit Production Line Experts - New Neat Machine
What is the warranty period for your machines?
Do you offer technical support after the purchase?
Yes, we provide 24/7 after-sales service. You can contact our support team anytime. Additionally, we provide professional installation instructions and troubleshooting videos to help you maintain smooth operations.
Do you provide overseas installation services?
Absolutely. We offer on-site overseas installation and commissioning.
How long does the installation take and what are the costs?
Typically, a full production line requires 7 days to set up. The customer is responsible for travel-related expenses (visa, airfare, accommodation) and a technician service fee of $100 per person per day.
How do you ensure the quality of the machines?
Quality is our priority. Every production step is inspected by our QC department. Before shipping, we will send you detailed photos and videos of your machine. You are also welcome to arrange a third-party inspection at our facility in China.
Do you support OEM or custom requests?
Yes, we are a high-tech enterprise capable of providing OEM services. Whether it's a specific mold design or a full production line adjustment, we can provide a tailored solution based on your requirements.
What is your standard delivery time?
Single Machines: ~15 working days.Small/Medium Lines: 20–30 working days.Full Automatic Lines: 30–60 working days (after deposit receipt).
How are the machines packaged for international transit?
We use a multi-layer protection system:Internal desiccant to prevent moisture.6mm shock-absorbing cystosepiment and thermal shrink film.Reinforced wooden crates with steel strapping for maximum security during container loading.
What is the Minimum Order Quantity (MOQ)?
Our MOQ is just 1 set, making it accessible for both small businesses and large industrial plants.
How can I get a formal quotation or a discount?
Please [Contact Us] directly. We respond to all inquiries within 24 hours and offer competitive pricing based on your specific configuration and order volume.
